Study representative users, their current behavior, problems and needs to answer a specific question for a planned website, app, game or brand experience.

01 / Plan detailsYour starting point.

Make the next user research decision with better evidence.

Study representative users, their current behavior, problems and needs to answer a specific question for a planned website, app, game or brand experience.

03 / Process

The work, step by step.

Follow the decisions, working output, and review points that move this service forward.

First step: Frame the decision

04 / Scope

Agree the edges.

See what you provide, what changes the work, and what falls outside it.

First requirement: A named owner who can confirm the user research objective and approve decisions.

The starting point

The user research work must be tied to a specific business or customer outcome.
5 business days

01 / Plan detailsStart here

Give the plan a useful starting point.

Answer what you know. Any open decisions can travel into the consultation.

Best forUser Research

A clear fit.

The user research work must be tied to a specific business or customer outcome.

Typical starting timePlanning default

5 business days

The final schedule is confirmed against the agreed scope.

Optional details

01 / 04

What is the current state of the user research?

Starting newSomething existsNot sure

No answers required to continue.

02 / DeliverablesUser Research

What this service puts in your hands.

A usable user research result shaped around the approved objective.

01 / OutputAcceptance checks

Users brief

A concise definition of the user research objective, current state, audience, constraints, and decisions that shape this engagement.

The user research objective and owner are named.
Known constraints and unresolved assumptions are recorded.

02 / OutputAcceptance checks

Evidence and findings

The concrete user research work described by this service, prepared against the agreed scope and intended use.

The agreed user research scope is complete.
The output has been checked against the primary user research outcome.

03 / OutputAcceptance checks

Review record

A visible record of feedback, decisions, checks, and accepted limitations for the user research.

The agreed review checkpoint is complete.
Open decisions are separated from accepted scope.

04 / OutputAcceptance checks

Handoff package

The approved files, documentation, access notes, and next actions needed to use or continue the user research.

Ownership and next actions are clear.
Relevant files, links, and decisions are accessible.

03 / ProcessDiscover

A visible process with a real review point.

Follow the work from its first decision through an output you can evaluate.

EvaluationReview point

Check the result.

This service is evaluated through its brief, working output, defined acceptance checks, and documented handoff.

Step 01User Research

Frame the decision

Confirm what the user research must accomplish, what already exists, and which constraints cannot move.

Step 02User Research

Gather evidence

Gather and organize the evidence needed for the user research decision while keeping limitations visible.

Step 03User Research

Separate signal from assumption

Review the evidence for gaps, conflicting signals, and the degree of confidence it supports.

Review: Stakeholder review of the working user research result.

Step 04User Research

Recommend the next move

Close the user research cycle with accepted decisions, documented limits, and the next useful action.

04 / ScopeClear boundaries

Know what is inside the work.

The starting requirements, variables, and exclusions stay visible before you commit.

RequirementsYou provide

A named owner who can confirm the user research objective and approve decisions.
Access to the existing user research materials, systems, evidence, or accounts that affect the work.
Agreement on the decision the user research evidence must support.

What changes the scopeAgree together

User research breadth and number of distinct use cases.
Existing systems, assets, evidence, and access available at kickoff.
Review rounds, stakeholder count, and release or handoff requirements.

Not includedBoundaries

Adjacent services that are not explicitly selected for the user research plan.
Third-party fees, licenses, media spend, hosting, or platform subscriptions for the user research.
Unlimited revisions or ongoing operation of the user research after the agreed handoff.

Required servicesIncluded automatically

No other service is automatically included.

Consider another route ifFit check

You only need an adjacent service that is not part of the user research scope described here.
The user research must begin before ownership, access, or the intended outcome can be discussed.

Ready when you are

Ready to add user research?

Add the service now. Any open questions can travel into the consultation.

Common questions

User Research5 business days

Make the next user research decision with better evidence.

User Research